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New Words: Ripoff, low ball, fleece
Rental Ripoff
Have you run on to this problem, a rental car company advertising which seems like a low price and then after you actually do the rental, jacking up that price with hundreds of dollars and extra fees. Our go public reporter, Cathy Tomlinson talk to a Vancouver man who is fighting his enfleeced bill.
“It looks like the best deal on line.”
“Even cheaper now.”
Dave Carman booked in Vancouver at the price advantage rent a car quoted.
“$470.77, your grand total.”
When he picked up the car in Toronto, he says the agent at the counter confirmed that rate.
“Two weeks later, I drop the car off. The fellow prints out the receipt, folds it very compactly on my dad. The actually final total, once receiving the bill is $785.97.”
Three hundred dollars extra advantage billed him. Over charged him a full day’s rate, slaped on his wife was the driver and for declining insurance.
“Why even would be charged declining insurance is beyond me.”
CBC found no other renal car agency charges for that.
“This can’t happen. They can’t fleece me for this much money.” He said, he was told too bad, you agreed.
The company president didn’t want to be interviewed, but sent paper work signed by Carmen and at the pickup counter which do show extras. Fees that wouldn’t included anywhere on line.
“They were known fees. Why was it not on the website. So I can get accurate picture what I would be paying.”
More than a dozen similar complains have been filed with the better business bureau most advantage hasn’t respond to. Complains on travel website include $327 dollars for a four day rental. It was supposed to be $159, the rental agent doubled the advertised, guaranteed rate.
“We think it’s getting worse. The consumer advocate said it’s easy for car rental agency to low ball rates on line.
“It’s not something that market gonna sort out by itself. It’s something that I think that needs to have a government advantage to protect the entire marketplace.”
Since Carmen mad a fuzz, advantage had put its extra fees on the website. And he’s been promised by partial refund.
How frustrate will that be. Cathy Tomlinson joined us live now.
“Cathy, what should people be careful of when they booking rental cars online?”
“Well, first of all. Read all of the company’s policy on line. And realize when you clicked the book you are agreeing the terms and conditions. Then print that booking and take it with you and compare it to the paper rental agreement you get when you pick up you car. Of course you should keep all of that paper working, in case something going wrong down the road. If you do feel you been mislead, call and contact competition Bureau, that federal agency does have power to go after companies for misleading advertising.
“When you rental a car, just take you lawyer and accountant with you.”
Email Cathy at Gopublic@cbc.ca
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