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Rogers Charges for “Free” Texts
What kind of contract locks you in with gives the other party the freedom to increase the price at anytime. Well that appears to be the case of cell phone contracts with Rogers. Here’s Cathy Tomlinson with our go public exclusive.
She has three teenagers, so when Rosanna Von Sacken got them cell phones, she likes Rogers written promise; all text message received are free.
Teenager girls try to control their incoming texts.
“Good luck. Once their cell phone number is given out to their friends. They absolutely no control as who’s gonna send them text messages.”
Ten months into this three year contract. Rogers start to charging her for them anyway, 15 cents each.
“That’s not what I signed up for.”
True, Rogers said when she complained. But text she said she was told are now added cost feature, even though her kids already had them for free.
“It certainly brought back memories of negative billing, where the customers don’t have a choice. If I terminate early I have to pay twenty dollars a month per phone for the rest of the term.”
Rogers refused our request for an interview, but told us its terms of service documents which comes with each phone says fees can be changed.
“Unfortunately, Canadian courts so far said Yes, that is binding.” This consumer advocator says Rogers is not a binding by an industry’s code of conduct though, which says customers can get out of contracts that change. “You can either keep you old term or you can go back or you can cancel the contract with no penalty.” Charging for texts he says is an unfair cash grab anyway which Canada’s big carrier may no longer get a way with as new competition arrives.
“This contract is unbelieving.”
On that code of conduct which says customer can cancel without penalty. A spoken person told us, Rogers doesn’t charge penalty, it charges cancellation fee which Rosanna Von Sacken still have to pay.
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